Find My DestinationTerms of Service
Please read these Terms carefully before using Wandermatic. They govern your rights and obligations as a Traveler or Agency Partner on our platform.
Compliance Notice
These Terms have been drafted with reference to India's Digital Personal Data Protection (DPDP) Act, 2023; IT Act, 2000; Consumer Protection Act, 2019; and Meta's WhatsApp Business Policy. These Terms do not constitute legal advice. We recommend consulting qualified legal counsel for your specific use case.
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1. Acceptance of Terms
Agreement to Terms
By accessing or using Wandermatic ("the Platform," "Service"), including through our WhatsApp Business chatbot, website, or any API integrations, you ("User," "Traveler," "Agency Partner") agree to be legally bound by these Terms of Service ("Terms"). If you do not agree, you must immediately discontinue use of the Service.
Eligibility
You must be at least 18 years of age and capable of entering into a legally binding agreement under applicable Indian law. Use of the Service on behalf of an organization constitutes acceptance of these Terms on the organization's behalf.
Amendments
Wandermatic reserves the right to modify these Terms at any time. Material changes will be communicated via WhatsApp notification or email. Continued use of the Service after such notification constitutes acceptance of the revised Terms.
2. Nature of Service & AI Disclaimer
AI-Powered Itinerary Generation
Wandermatic uses large language model (LLM) AI technology to generate personalized travel itineraries, recommendations, and destination insights. These outputs are algorithmically generated and for informational and planning purposes only.
Not a Confirmed Booking
AI-generated itineraries, hotel suggestions, activity recommendations, and pricing estimates do NOT constitute confirmed reservations, bookings, or guaranteed availability. All bookings must be independently confirmed with the relevant service providers or through our verified Agency Partners.
Accuracy Limitations
AI outputs may contain inaccuracies regarding visa requirements, entry regulations, hotel availability, flight schedules, local conditions, and pricing. Wandermatic expressly disclaims liability for any losses arising from reliance on AI-generated content without independent verification. Users are strongly advised to verify critical travel information with official government sources and certified travel professionals.
AI Disclosure (IT Rules Compliance)
In compliance with India's Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (as amended), Wandermatic discloses that travel itineraries, destination summaries, and recommendations provided through our chatbot are AI-generated content and may not always reflect real-time ground conditions.
3. WhatsApp Communication & Consent
Opt-In Consent
By initiating a conversation with the Wandermatic WhatsApp Business chatbot, you provide free, specific, informed, unconditional, and unambiguous consent to receive AI-generated itineraries, travel recommendations, agency quotes, and service communications through WhatsApp in accordance with India's Digital Personal Data Protection (DPDP) Act, 2023.
Official WhatsApp Business API
Wandermatic exclusively uses Meta's official WhatsApp Business API. We do not engage in bulk messaging, spam, or unauthorized automated messaging. All communication is initiated by the User or is in direct response to User-initiated conversations.
Opt-Out
You may withdraw your consent and opt out of WhatsApp communications at any time by sending the message "STOP" or "Unsubscribe" to our WhatsApp number. Upon receipt, we will cease all non-essential communications. This opt-out will be processed within 24 hours and your preference will be respected across all subsequent interactions.
WhatsApp Policy Compliance
Your use of our WhatsApp chatbot is additionally subject to Meta's WhatsApp Terms of Service and Privacy Policy. Wandermatic is not responsible for WhatsApp service interruptions, outages, or policy changes made by Meta.
4. Data Collection & Privacy (DPDP Act 2023)
Data We Collect
We collect the following personal data: (a) WhatsApp phone number and display name; (b) Travel preferences including destination, budget, travel dates, group composition, and special requirements shared during conversations; (c) Usage data such as session logs, interaction timestamps, and chatbot responses; (d) For Agency Partners: business name, GST/registration details, bank details, and correspondence records.
Purpose of Processing
Personal data is processed exclusively for: generating personalized AI travel itineraries; matching Travelers with suitable verified Agency Partners; platform operations, quality assurance, and fraud prevention; and improving our AI models (in anonymized, aggregated form only).
Data Fiduciary & Processor Roles
Wandermatic acts as Data Fiduciary in respect of Traveler data processed through our platform. Verified Agency Partners who receive Traveler lead information act as Data Fiduciaries in respect of their subsequent processing of such data, and are contractually bound to handle it in accordance with the DPDP Act, 2023.
Data Retention
Traveler conversation data is retained for a maximum of 24 months for service improvement and compliance purposes. Agency Partner transaction records are retained for 7 years as required under Indian financial regulations. Upon written request, data will be deleted within 30 days unless retention is mandated by applicable law.
Data Rights
Under the DPDP Act, 2023, you have the right to: access your personal data; correct inaccurate data; nominate a representative for data access in case of death or incapacity; and file a complaint with the Data Protection Board of India. To exercise these rights, contact us at privacy@wandermatic.com.
Grievance Officer
In compliance with the IT Act, 2000 and DPDP Act, 2023, our designated Grievance Officer can be reached at grievance@wandermatic.com. Grievances will be acknowledged within 24 hours and resolved within 15 business days.
5. Agency Partner Terms
Verification & Onboarding
Agency Partners must complete Wandermatic's verification process, which includes submission of valid travel agency registration/license, GST registration (where applicable), and proof of business identity. Wandermatic reserves the right to deny or revoke Agency Partner status at its sole discretion.
Pay-Per-Lead (PPL) Model
Agency Partners pay a per-lead fee as listed in our current Pricing Schedule to receive qualified Traveler leads. Lead fees are non-refundable once a lead has been dispatched and viewed. All PPL fees are exclusive of applicable GST/taxes, which will be charged additionally.
Lead Confidentiality
Traveler lead information (name, phone number, travel requirements) is provided exclusively for the purpose of making a bona fide travel booking offer. Agency Partners expressly agree not to: sell, share, or transfer lead information to third parties; use lead data for unsolicited marketing unrelated to the matched travel requirement; or contact Travelers through channels other than WhatsApp and direct phone call.
Agency Conduct Standards
Agency Partners agree to: provide accurate, honest, and legally compliant travel quotations; disclose all applicable charges including taxes, surcharges, and cancellation fees; maintain appropriate travel agent/tour operator licenses; and handle all financial transactions with Travelers directly and ethically.
Platform Disclaimer for Agency Services
Wandermatic is a technology platform facilitating connections between Travelers and Agency Partners. We are NOT a travel agent, tour operator, or travel management company. Wandermatic assumes no responsibility for the quality, accuracy, safety, or legality of travel services booked through Agency Partners. Disputes regarding bookings are between the Traveler and the Agency Partner.
6. Intellectual Property
Platform IP
All technology, software code, AI models, brand assets, trademarks, and platform design elements of Wandermatic are the exclusive intellectual property of Wandermatic (the company) or its licensors. Nothing in these Terms grants you any rights to our intellectual property except the limited license to use the Service as described herein.
License to Use
Subject to these Terms, Wandermatic grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business purposes. You may not: copy, modify, or create derivative works of the Service; reverse engineer or disassemble any component; remove any proprietary notices; or use the Service for any unlawful purpose.
Your Content & Data
Travel requirements, preferences, and other information you share with Wandermatic remain yours. You grant Wandermatic a non-exclusive, royalty-free license to use, store, and process your data solely to deliver the Service and, in anonymized aggregated form, to improve our AI models.
AI-Generated Output Ownership
Itineraries and recommendations generated by our AI in response to your specific inputs are provided to you for personal use. Wandermatic retains all underlying IP in the AI model and generation methodology. You may share AI-generated itineraries for personal travel planning purposes but may not commercially resell or distribute them.
7. Limitation of Liability
Service Provided As-Is
The Wandermatic Service is provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, accuracy, or non-infringement.
Liability Cap
To the maximum extent permitted by applicable Indian law, Wandermatic's total cumulative liability to any User or Agency Partner for any claim arising from or relating to these Terms or the Service shall not exceed the greater of: (a) the total amounts paid by you to Wandermatic in the 12 months preceding the claim; or (b) INR ₹5,000.
Excluded Damages
Wandermatic shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of profit, loss of revenue, loss of data, loss of goodwill, travel cancellation costs, visa denial, medical emergencies during travel, or any damages arising from reliance on AI-generated content.
Force Majeure
Wandermatic is not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, pandemic, government orders, internet service interruptions, Meta/WhatsApp platform outages, or acts of war.
8. Prohibited Uses
You expressly agree NOT to:
Use the Service for any illegal purpose or in violation of applicable Indian laws, including the IT Act, 2000, DPDP Act, 2023, or Consumer Protection Act, 2019; impersonate any person or entity; transmit any content that is defamatory, obscene, abusive, or discriminatory; attempt to gain unauthorized access to any part of the Service or its data systems; use automated bots, scrapers, or crawlers to access our platform or extract data; submit false or fraudulent booking reports to the Agency Dashboard; use AI-generated itineraries to mislead Travelers about the nature of travel services; or engage in any activity that interferes with the Service's infrastructure or disrupts other users.
9. Termination & Suspension
Termination by Wandermatic
We may suspend or terminate your access to the Service immediately and without prior notice if: you breach any provision of these Terms; we are required to do so by law or court order; your account is involved in fraudulent activity; or your conduct causes harm to other users, Agency Partners, or the platform's reputation.
Termination by You
You may stop using the Service at any time. Agency Partners wishing to formally terminate their partnership agreement must provide 30 days' written notice to contact@wandermatic.com. Unused wallet credits are non-refundable upon voluntary termination.
Effect of Termination
Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination (including IP rights, liability limitations, governing law, and data handling obligations) shall continue in full force.
10. Governing Law & Dispute Resolution
Governing Law
These Terms are governed by and construed in accordance with the laws of India, including the IT Act, 2000 (as amended), the DPDP Act, 2023, the Consumer Protection Act, 2019, and the Indian Contract Act, 1872.
Dispute Resolution — Mediation First
In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Service, the parties agree to first attempt resolution through good-faith negotiation. If unresolved within 30 days, the dispute shall be referred to mediation conducted in accordance with the rules of the Indian Council of Arbitration.
Arbitration
If mediation fails, disputes shall be finally settled by binding arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in English by a sole arbitrator mutually agreed upon by both parties, seated in Bengaluru, India. The arbitral award shall be final and binding.
Jurisdiction
For any matters not subject to arbitration, the courts of Bengaluru, Karnataka shall have exclusive jurisdiction.
11. Contact & Grievance Information
General Inquiries & Agency Partner Support
For general questions about these Terms, Agency Partner agreement queries, lead disputes, or sub-processor/DPA queries: contact@wandermatic.com
Privacy, Data Rights & DPDP Grievance Officer
For data access, correction, deletion requests, or formal DPDP Act complaints: privacy@wandermatic.com | Response time: Acknowledgement within 24 hours, resolution within 15 business days.
Summary of Your Rights
As a Traveler
AI itineraries are for planning only. All bookings are between you and the Agency.
As an Agency Partner
Lead data is confidential and must only be used for the matched travel enquiry.
Your Data Rights (DPDP)
You can access, correct, or delete your data by emailing privacy@wandermatic.com.
By continuing to use Wandermatic, you acknowledge that you have read, understood, and agreed to these Terms of Service. Last updated August 6, 2026.