Billing & Refunds

Refund Policy

This policy governs refunds and credits for Wandermatic Agency Partner wallet top-ups and pay-per-lead services. Please read carefully before making a payment.

Last Updated: August 6, 2026 Governed by: Consumer Protection Act, India 2019

Important — Who This Policy Applies To

This Refund Policy applies exclusively to Agency Partners who purchase wallet credits or pay-per-lead packages on the Wandermatic B2B platform. For Travelers using our WhatsApp AI travel concierge service — Wandermatic does not directly charge Travelers. All booking payments are made directly to your chosen Agency Partner and are subject to their own cancellation and refund terms.

Wallet Credits

Non-refundable as cash. Valid until account closure. Refunded if Wandermatic terminates without cause.

Viewed Lead Fees

Non-refundable once Traveler contact details are accessed. Service is considered delivered.

Failed Transactions

Fully refunded within 5–7 business days if payment was debited but credits were not received.

Refund Eligibility by Scenario

Lead Fees — After Viewing a Lead

✗ Non-Refundable

Once a lead has been dispatched to your Agency Dashboard and viewed (i.e., the Traveler's contact details have been accessed), the lead fee is non-refundable. This is because the core service — delivering a qualified, AI-scored Traveler lead — has been fulfilled.

⚡ Exception: If the lead was found to contain a demonstrably incorrect phone number or was a duplicate of a lead you had already received within the past 30 days, a full lead fee credit will be issued to your wallet within 7 business days upon written request.

Lead Fees — Unviewed / Erroneously Dispatched Leads

✓ Eligible for Refund

If a lead was dispatched to your account erroneously (e.g., destination mismatch outside your registered specialty, or a system error) and you have NOT accessed the Traveler's contact details, you are eligible for a full lead fee refund or wallet credit.

⚡ To claim: Contact contact@wandermatic.com within 48 hours of lead dispatch with your Agency ID and lead reference number.

Wallet Top-Up — Successful Transaction

✗ Non-Refundable

Wallet credits added via a successful payment transaction are non-refundable as cash. Credits remain in your Wandermatic wallet and can be used against future lead purchases for as long as your agency account remains active.

⚡ Exception: If your account is terminated by Wandermatic without cause, unused wallet credits will be refunded to the original payment method within 30 business days.

Wallet Top-Up — Failed / Duplicate Transaction

✓ Eligible for Refund

If your payment was debited but credits were not added to your wallet, or if you were charged twice for the same transaction, you are entitled to a full refund or credit correction.

⚡ Timeline: Refunds for failed transactions are processed within 5–7 business days back to your original payment method (subject to your bank's processing time).

Account Termination by Agency (Voluntary)

✗ Non-Refundable

If an Agency Partner voluntarily closes their account, unused wallet credits are forfeited and non-refundable. We strongly recommend using your remaining credits before initiating account closure.

⚡ To initiate closure, provide 30 days' written notice to contact@wandermatic.com.

Account Suspension / Termination by Wandermatic (For Cause)

✗ Non-Refundable

If your account is suspended or terminated due to a breach of our Terms of Service (e.g., misuse of lead data, fraudulent booking reports, or abusive conduct), all wallet credits are forfeited and no refund is payable.

Account Termination by Wandermatic (Without Cause)

✓ Eligible for Refund

If Wandermatic terminates your Agency Partner account without cause (i.e., not due to any breach on your part), all unused wallet credits will be refunded to your original payment method within 30 business days.

⚡ To claim: Submit a refund request to contact@wandermatic.com with your bank account details for NEFT transfer.

How to Request a Refund

Submit a Request

Email contact@wandermatic.com with subject line: 'Refund Request — [Your Agency Name]'. Include your Agency ID, transaction reference, lead reference (if applicable), and reason for the request.

Acknowledgement

We will acknowledge your request within 24 hours on business days (Monday–Friday, 10 AM–6 PM IST). You will receive a ticket number for tracking.

Review

Our team reviews the request against our eligibility criteria within 5 business days. We may ask for additional documentation (e.g., payment receipt, bank statement).

Decision

We will communicate the outcome — approved or declined, with reasoning — within 7 business days of the initial request.

Processing

Approved refunds are processed within 7–10 business days. Credits to your wallet are instant upon approval. Bank transfers may take an additional 3–5 business days depending on your bank.

Dispute Resolution & Consumer Rights

Grievance Redressal (Consumer Protection Act, 2019): If you are dissatisfied with the outcome of your refund request, you may escalate the matter to our Grievance Officer at contact@wandermatic.com. Grievances are acknowledged within 48 hours and resolved within 30 days as mandated by law.

Consumer Forum: If your dispute remains unresolved, you have the right to approach the appropriate Consumer Disputes Redressal Commission (District, State, or National level, depending on the value of the claim) under the Consumer Protection Act, 2019.

Governing Law: This Refund Policy is governed by the laws of India, including the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020. The courts of Bengaluru, Karnataka shall have exclusive jurisdiction over refund-related disputes.

Need Help with a Refund?

contact@wandermatic.com

Business hours: Monday–Friday, 10 AM–6 PM IST. This policy was last updated on August 6, 2026.